Privacy Policy

Last updated: July 2026

Loom Webworks ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have — whether you're a prospective client, an active client, or simply visiting our website.

1. Who We Are

Loom Webworks is a web design and maintenance business run by a Filipino, providing website audit, design, build, and hosting/maintenance services to clients, primarily service-based businesses in Australia and Canada.

2. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide directly:

• Name, business name, email address, and phone number (e.g. via contact forms, email, or outreach replies)
• Billing and payment details (processed via Wise, PayPal, or GCash — we do not directly store full card or bank account numbers)
• Content you provide for your website (text, images, logos, business details)
• Any other information you choose to share with us during a project (e.g. business goals, feedback)



Information collected automatically:

• Website usage data if you visit loomwebworks.com (e.g. pages viewed, device/browser type, general location, referral source) via standard analytics tools
• Publicly available website performance data (e.g. via Google PageSpeed Insights) when we conduct prospecting audits of business websites, which may include your business's public site URL and performance metrics

Information from third parties:

• Publicly available business information (e.g. from your own website, business directories, or public WHOIS/domain records) used for outreach and prospecting purposes
  

3. How We Use Your Information

We use your information to:

• Prepare audits, proposals, and quotes for prospective clients
• Design, build, and maintain your website
• Process payments and send invoices
• Communicate with you about your project or account
• Send occasional outreach or follow-up emails to prospective clients (with an option to opt out at any time)
• Improve our services and website
• Meet legal and accounting obligations

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Where applicable (including under the Australian Privacy Act 1988 for our Australian clients, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) for our Canadian clients), we collect and use personal information because:

• It's necessary to perform a contract with you (e.g. delivering your website project)
• You've given consent (e.g. opting in to outreach communications)
• We have a legitimate business interest in reasonable prospecting and marketing to businesses
• It's necessary to comply with a legal obligation (e.g. tax/accounting records)
  

5. Sharing Your Information

We may share information with:

• Service providers we rely on to deliver our services, such as website platform/hosting, payment processing, and email or scheduling tools
• Professional advisors (e.g., accountant) where necessary for our business operations
• Legal authorities, if required by law or to protect our legal rights

We do not share your information with third parties for their own marketing purposes.

6. International Data Transfers

As we are based in the Philippines and many of our clients are based in Australia and Canada, your information may be processed and stored outside your home country, including in the Philippines and in the countries where our service providers operate. We take reasonable steps to ensure your information remains protected wherever it's processed.

7. Data Retention

We retain personal information for as long as necessary to:

• Deliver active services to you
• Meet legal, tax, and accounting requirements (typically up to 5–7 years after a project ends, depending on applicable record-keeping laws)
• Resolve disputes and enforce our agreements

Prospecting data (e.g. audit results for businesses we haven't worked with) is retained only as long as reasonably useful for outreach purposes, and will be deleted on request.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to our legal retention obligations)
• Opt out of marketing or outreach emails at any time
• Ask questions about how your information is used



To exercise any of these rights, contact us using the details below. We'll respond within a reasonable timeframe.

9. Cookies & Website Analytics

Our website (loomwebworks.com) may use cookies or similar tools to understand how visitors use the site and to improve user experience. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

10. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including secure payment processing through trusted third-party providers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top reflects the most recent version. Significant changes affecting active clients will be communicated directly.

13. Contact

If you have questions about this Privacy Policy or how we handle your information, contact:

Loom Webworks

Email: hello@loomwebworks.com

Website: loomwebworks.com