Terms of Service

Last updated: July 2026

These Terms & Conditions ("Terms") govern the provision of website design, development, and maintenance services ("Services") by Loom Webworks ("we", "us", "our"), a web design business based in the Philippines, to any client who engages our Services ("you", "your", "Client"), including clients based in Australia and Canada.

By engaging Loom Webworks, submitting a deposit, or signing a proposal, you agree to these Terms.

1. Services

Loom Webworks provides website audit, design, development, and ongoing maintenance services, including but not limited to:

• One-time website design and build packages (e.g. Starter, Growth)
• Ongoing hosting, maintenance, security, Google Business Profile management, and content update plans (e.g. our $199/month plan)
• Related services such as website audits, redesign proposals, and consulting

The specific scope, deliverables, timeline, and pricing for your project will be confirmed in a written proposal, quote, or invoice before work begins. That document, together with these Terms, forms the full agreement between us.

2. Quotes, Pricing & Payment

2.1 All prices are quoted in the currency stated on your invoice or proposal (typically AUD, CAD, or USD unless otherwise agreed).

2.2 A deposit (typically 50% of the project total, unless otherwise stated in your proposal) is required before work begins. The remaining balance is due upon project completion, before the final site is published or handed over.

2.3 Payments are processed via Wise, or other payment methods we may offer from time to time (such as PayPal Invoicing or GCash). You are responsible for any fees charged by your payment provider or bank.

2.4 Monthly maintenance plans are billed in advance on a recurring basis. Plans continue until cancelled by either party in accordance with Section 7.

2.5 Late payments may result in a pause of work or, in the case of maintenance plans, suspension of hosting and services until payment is received.

2.6 Quoted prices are valid for 30 days from the date of the proposal unless otherwise stated.

3. Client Responsibilities

To keep your project on track, you agree to:

• Provide timely feedback, content (text, images, logos), and approvals when requested
• Respond to requests for information within a reasonable time
• Ensure you have the rights to use any content, images, trademarks, or materials you provide to us

Delays in providing feedback or materials may extend project timelines accordingly. We are not responsible for delays caused by late client input.

4. Project Timelines & Revisions

4.1 Estimated timelines will be provided in your proposal. These are estimates, not guarantees, as timelines can be affected by client responsiveness, scope changes, or third-party factors (e.g. domain providers, hosting platforms).

4.2 Each package includes a set number of revision rounds, as specified in your proposal. Additional revisions beyond this may be billed at our standard hourly rate or as a fixed add-on fee.

4.3 Requests that fall outside the originally agreed scope (e.g. additional pages, new functionality, redesign after approval) will be quoted separately.

5. Ownership & Intellectual Property

5.1 Upon full payment, you own the final website design and content created specifically for your project.

5.2 We retain ownership of any pre-existing tools, templates, code snippets, or frameworks used to build your site that are not unique to your project, and we may reuse these for other clients.

5.3 Our platform itself, along with any third-party plugins, stock assets, fonts, or licensed material used in your site, remains the property of its respective owner and is subject to its own license terms. Some elements may require an active subscription or license to continue functioning.

5.4 We reserve the right to display completed work in our portfolio, case studies, and marketing materials unless you request otherwise in writing.

6. Hosting, Domains & Third-Party Platforms

6.1 Where we manage hosting on your behalf, continued access to your live site depends on an active plan with us or with the relevant platform.

6.2 Domain registration, where not handled by us, remains your responsibility. We are not liable for issues arising from domain expiry, incorrect DNS configuration by third parties, or loss of domain ownership.

6.3 If you cancel your maintenance plan or hosting with us, we will provide reasonable notice and guidance to help transition your site, but are not responsible for downtime caused by the transition itself.

7. Cancellations & Refunds

7.1 One-time projects: Deposits are non-refundable once work has begun, as they cover time and resources already committed. If you cancel before work begins, your deposit will be refunded in full, less any payment processing fees.

7.2 Monthly plans: You may cancel your ongoing maintenance/hosting plan at any time with 14 days' written notice. No refunds are provided for partial billing periods already paid.

7.3 We reserve the right to end an engagement or maintenance plan if a client is unresponsive for an extended period (60+ days), engages in abusive conduct, or fails to pay outstanding invoices, subject to reasonable notice where possible.

8. Warranties & Limitations of Liability

8.1 We will perform Services with reasonable skill and care, consistent with industry standards.

8.2 We do not guarantee specific business outcomes (e.g. traffic, leads, sales, search engine rankings) resulting from your website, as these depend on many factors outside our control.

8.3 To the fullest extent permitted by law, Loom Webworks' total liability arising from any project is limited to the total amount paid by you for that project. We are not liable for indirect, incidental, or consequential damages, including loss of profits or data.

8.4 We are not responsible for issues arising from third-party services (e.g. Duda, domain registrars, payment processors, hosting providers) that are outside our direct control.

9. Confidentiality

We will treat any non-public business information you share with us as confidential and will not disclose it to third parties, except as required to deliver the Services or as required by law.

10. Force Majeure

Neither party is liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, internet or power outages, or platform-wide outages affecting Duda or other third-party providers.

11. Governing Law

These terms are governed by applicable law. Any disputes will be resolved through good-faith negotiation first, and if necessary, through appropriate legal channels.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after an update constitutes acceptance of the revised Terms. Material changes affecting active clients will be communicated directly.

13. Contact

For questions about these Terms, please contact:

Loom Webworks

Email: hello@loomwebworks.com

Website: loomwebworks.com